JAMB Says 50,370 Complaints Were Resolved in Three Months
ABUJA — The Joint Admissions and Matriculation Board says it resolved 50,370 of the 52,517 complaints received through its customer-service channels during a three-month period.
JAMB Registrar Professor Segun Aina disclosed the figures while reviewing his first three months in office and outlining preparations for the 2027 Unified Tertiary Matriculation Examination.
The board said the cases included admission-record problems, National Identification Number discrepancies and other administrative issues affecting candidates. Aina said more than 5,000 outstanding complaints were cleared during his first five days in office.
Digital services and examination reforms
JAMB says it is expanding digital access to services so that candidates do not have to make unnecessary visits to its offices or service centres. The registrar also promised work to improve the reliability, resilience and security of the board’s digital platforms.
For the 2027 UTME, the board is considering changes intended to test critical thinking, practical competence and life skills rather than relying excessively on memorisation. Specific examination changes, implementation dates and candidate instructions have not yet been formally detailed.
Aina said the board would engage tertiary institutions, regulatory bodies, professional associations, computer-based test centre operators, security agencies and other service partners during the preparation process.
What candidates should do
Prospective candidates should obtain instructions only from JAMB’s official website and verified channels. Registration dates, approved centres and examination requirements can change, and unofficial agents may circulate false information or demand unauthorised payments.
The complaint figure represents cases the board says it resolved; it is not an independently audited measure of user satisfaction. Candidates whose issues remain open should retain their ticket or reference number and use the board’s official support channels.
Sources: Nigerian Tribune report of the registrar’s statement; JAMB official website; JAMB registrar profile.
Featured image: illustrative computer-laboratory photograph by Sunrise University via Unsplash. It does not show the candidates or complaints described.
