It is not customers duty to fix bad transformers – NERC reveals

The Nigerian Electricity Regulatory Commission (NERC) has indeed clarified that it is not the responsibility of customers to repair or replace faulty transformers. This is the duty of the electricity distribution companies (DisCos).

According to NERC’s regulations, all infrastructure related to electricity distribution, including transformers, meters, and power lines, are the responsibility of the DisCos. If a transformer is faulty or damaged, customers should report the issue to their DisCo, which is then obligated to repair or replace the equipment at no cost to the customers. This directive is part of the broader effort to ensure that DisCos provide reliable services and to protect consumers from bearing the financial burden of maintaining the electrical infrastructure.

Customers are encouraged to report any attempts by DisCos to transfer this responsibility to them, as it goes against NERC’s guidelines and regulations.